常見問題與解答

 客房與價格

預訂房間時需要什麽做擔保嗎？

... 在預訂所有客房時都需提交一張信用卡資料作為擔保。 ...

在什麽情況下取消酒店不需支付任何費用？

... To cancel your booking without incurring any charge, please contact our Reservation Department at least 72 hours prior to your arrival.

Please note that you must be booked on our Best Available Rate as our Advance Purchase rates are non-refundable in the event of the reservation cancellations, amendments or no shows. ...

酒店的標準入住辦理、退房辦理時間是幾點？

... Our standard check-in time is 14:00 and check-out time is 12:00 ...

Is Wi-Fi available?

... Yes, we offer free Wi-Fi in all rooms and throughout the hotel. ...

What room types do you have?

... We have 208 guest rooms. Here are the details: ...

房型	面積	床型	最多可入住人數	連通房
標準客房 (Sleep Room)	25 平米	King大床或兩張單人床	2
高級客房 (Dream Room)	25 平米	King大床或兩張單人床	2
豪華海景客房（Dream Ocean）	25 平米	King大床或兩張單人床	2
豪華客房（Dream Space）	32 平米	King大床	3
豪華池景客房（Dream Pool）	25 平米	King大床或兩張單人床	2
豪華海灘客房（Dream Beach）	25 平米	King大床或兩張單人床	2

Is there a safety deposit box available at the hotel?

... All guest rooms have a safe deposit box available free-of-charge. ...

辦理入住時需要提供哪些證件？

... Your passport or Identification Card if you are a Thai national, and your booking confirmation number. You may also be asked to present the credit card that was used to secure your reservation. ...

如果由第三方為客房付款，客人在登記入住時必須出示那些證件？

... 如果客人姓名與信用卡持有人的姓名不同，則須出示信用卡正反面復印件、信用卡授權表及信用卡持有人簽名方可辦理入住手續。請客人提前與酒店聯系以獲取信用卡授權表。 ...

 攜帶兒童

Are baby cots available for the rooms?

... Baby cots are available on request for all rooms. ...

酒店是否有嬰兒照看服務？

... Yes, we provide this service with extra charge. One day advanced booking is also required. ...

Are high chairs available in the restaurants?

... Yes, we have high chairs in all of our restaurants. ...

 用餐

餐廳是否有素食提供？

... A selection of vegetarian a la carte dishes is available at all restaurants. ...

Is a special menu available for children?

... Yes it is. ...

是否有24小時客房服務？

... Unfortunately we do not offer in-room dining. ...

 酒店設施

酒店有遊泳池嗎？

... Yes, we have an outdoor swimming pool and a kid’s pool. ...

How much parking space is available at the hotel?

... Our resort can accommodate up to 15 cars. ...

是否有為殘疾客人提供特殊設施和服務？

... Yes, our two OZO Suites are equipped for disabled guests. ...

酒店是否有旅遊咨詢台？

... We don’t have a tour desk but our Front Office team are happy to assist with excursion arrangements and visits to Samui’s main tourist attractions. ...

是否可以在酒店預訂旅遊項目？

... Yes, sightseeing tours can be booked at our Front Desk. ...

 般酒店資訊

當地有哪些景點？

... We recommend visiting the Big Buddha, Chaweng View Point, Lamai Beach, Namuang Waterfall, Nathon Town, Maenam Beach and Fisherman Village. ...

Are there any golf courses near the hotel?

... The Santiburi Samui Country Club is less than 30-minute drive from our hotel. ...

酒店是否能幫助我們再次確認航班信息以及修改國內及國際航班信息？

... 是的，我們的團隊將會為您再次確認。 ...

酒店有醫生嗎？

... We have an on-call doctor available 24 hours. ...

最近的醫院是哪一家？

... Bangkok Samui Hospital is less than 10-miuntes from OZO Chaweng Samui. ...

最近的銀行/兌換點是哪一家？

... Kasikorn Bank ...

What voltage do you use in Thailand?

... 220 Volts ...

What is the VAT refund system in Thailand?

... Tourists are able to claim back the VAT on larger purchases when they exit Thailand. Most department stores are also able to assist in arranging a refund. ...

Is it safe to drink tap water in Thailand?

... The tap water in Thailand is not potable. However, complimentary drinking water is provided in all guest rooms. ...

團隊預訂有折扣嗎？

... 是的，請聯系酒店的銷售部 。 ...

是否有寵物政策?

... Regrettably, pets are not allowed at OZO Chaweng Samui. ...

 商務遊客

酒店有什麽報紙可以送到我的房間的？

... Please check with our Front Office team when you are at our hotel. ...

Can I rent a mobile phone?

... Sorry, but we don’t provide this service. ...